Privacy Policy

Information We Collect

We collect information you provide directly to us, information gathered automatically when you visit our website, and information from third-party sources when applicable.

Information You Provide

• Name, email address, phone number, and business name when you submit a contact or inquiry form
• Billing and payment information when you purchase a service
• Communications you send us via email, phone, or social media
• Feedback, reviews, or survey responses you voluntarily provide

Information Collected Automatically

• IP address, browser type, operating system, and device identifiers
• Pages visited, time spent on site, links clicked, and referring URLs
• Cookies and similar tracking technologies (see Section 04)
• Geolocation data at the city or region level based on your IP address

How We Use Your Information

We use the information we collect for the following purposes:

• To provide, maintain, and improve our digital marketing services
• To respond to your inquiries and communicate about your account or services
• To send appointment confirmations, service updates, and billing information
• To send marketing communications (with your consent and opt-out option)
• To analyze website traffic and user behavior to improve our online presence
• To comply with legal obligations and enforce our terms of service
• To detect, prevent, and address fraud or technical issues

We will never use your personal information for purposes that are inconsistent with those described in this policy without first obtaining your consent.

Sharing of Information

We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following limited circumstances:

• Service Providers: Trusted vendors who assist us in operating our business (e.g., CRM platforms, payment processors, email providers) under strict confidentiality agreements
• Legal Requirements: When required by law, court order, or governmental authority
• Business Transfers: In connection with a merger, acquisition, or sale of assets, with appropriate notice provided to you
• With Your Consent: In any other case, only with your explicit prior consent

Cookies & Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience and gather analytical data. Cookies are small data files stored on your device.

Types of Cookies We Use

• Essential Cookies: Required for the website to function correctly. Cannot be disabled.
• Analytics Cookies: Help us understand how visitors interact with our site (e.g., Google Analytics).
• Marketing Cookies: Used to deliver relevant advertisements and track campaign performance.
• Preference Cookies: Remember your settings and preferences for a better experience.

You can control or disable cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of our website. Most browsers also offer a "Do Not Track" setting which we honor where technically feasible.

Data Security

We take the security of your personal information seriously and implement a variety of technical and organizational measures to protect it from unauthorized access, disclosure, alteration, or destruction.

• SSL/TLS encryption on all data transmissions between your browser and our servers
• Restricted access to personal data on a need-to-know basis within our team
• Regular security reviews and updates to our systems and software
• Secure third-party platforms and service providers vetted for compliance

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements.

Specifically:

• Client account data is retained for the duration of the service agreement plus up to 3 years thereafter
• Inquiry and contact form submissions are retained for up to 2 years
• Website analytics data is retained for up to 26 months
• Financial and billing records are retained for up to 7 years as required by law

When data is no longer needed, we securely delete or anonymize it in accordance with our internal data retention procedures.

Your Rights

Depending on your location, you may have certain rights regarding your personal data. RealHUB respects and honors these rights:

• Right to Access: Request a copy of the personal information we hold about you
• Right to Correction: Request that we correct inaccurate or incomplete information
• Right to Deletion: Request that we delete your personal information, subject to legal obligations
• Right to Opt-Out: Unsubscribe from marketing communications at any time via the link in our emails
• Right to Data Portability: Receive your data in a structured, commonly used format
• Right to Object: Object to our processing of your data under certain circumstances

To exercise any of these rights, please contact us at [email protected]. We will respond to all legitimate requests within 30 days.

Third-Party Links

Our website may contain links to third-party websites, social media platforms, and external resources (such as Google, Yelp, Facebook, and Instagram). These sites are not operated by RealHUB and have their own privacy policies.

We have no control over and assume no responsibility for the content, privacy practices, or policies of any third-party sites or services. We strongly encourage you to review the privacy policy of every site you visit before submitting any personal information.

Children's Privacy

Our services are not directed to individuals under the age of 13, and we do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal data without your consent, please contact us immediately.

Upon receiving such notification, we will take prompt steps to delete the information from our records. If we discover that we have inadvertently collected data from a child under 13, we will delete it as quickly as possible.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. When we make changes, we will update the "Last Updated" date at the top of this page.

For material changes, we may also notify you directly via email or by placing a prominent notice on our website. We encourage you to review this policy periodically to stay informed about how we protect your information.

Your continued use of our website or services after any changes constitutes your acceptance of the revised policy.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please do not hesitate to reach out to us:

• Email: [email protected]
• Phone: xxx-xxx-xxxx
• Mailing Address: Lorem Ipsum, XX, 12345
• Website: www.yourcompany.com

We are committed to resolving any privacy-related complaints or disputes in a fair and timely manner.